Shipping policy

When will I receive my order?

1) Order Processing

Most orders are processed within 1-7 business days, depending on stock availability and assembly time (if needed). 

2) Shipment time

Once your order has been processed, the estimated delivery timeframe (transit time) will be based on your selected shipping method and rate. *Selecting a faster shipping method will not reduce the processing time. It will only affect transit time. For more questions, please contact us.

Shipping Carriers & Methods

We ship orders via FedEx, Purolator, and Canada Post, depending on your order and shipping destination. All orders ship from our warehouse in Laval, Qc (near Montreal).

For a Canada Post (Xpresspost) overview of delivery standards for Parcel Services shipping in Canada, please click HERE

*Exceptions: Rural & remote areas of Canada. Subject to a Flat Shipping Rate. To see if you are part of a rural or remote area, please click HERE

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package(s). If your tracking number shows that your package has been delivered but you have not received it, please contact your local post office for further assistance. If there is an issue with your shipping address, the carrier may need to contact you before completing the delivery.

PO Box Shipments

Orders shipped to a PO Box must be sent via Canada Post exclusively. If a different shipping method is selected at checkout, additional fees may apply, or an alternative shipping address may be required. If your paid shipping fees cover the cost of shipping with Canada Post, we will process your order without further contact.

Address Accuracy & Order Modifications

  • Customers are responsible for ensuring the shipping address is correct before completing an order.

  • First Aid Central Customer Service can modify or update addresses after an order has been placed, but can't update a billing address.

  • We cannot redirect orders once they have left our warehouse.

Multiple Shipments

  • Some large products may be shipped separately in their original packaging.

  • You may receive multiple shipments from the same warehouse.

  • If your order is split into multiple shipments, you will receive an email notification.

  • No additional shipping fees will be charged for orders that are split into multiple shipments.

Important Notes

  • Shipping and fulfillment times may vary during sales events and Canadian holidays.

  • First Aid Central ships exclusively within Canada.

  • Any issues with your order must be reported within 15 days per our return policy.

 

Shipping Protection Policy

1. Non-Refundable Service

The fee for Shipping Protection is a non-refundable service charge.

  • Before Shipping: If you cancel your order before it has been fulfilled and dispatched, the protection fee will be refunded in full.

  • After Shipping: Once your order has left our warehouse, the service is considered "rendered." Because the package is now actively protected during transit, the fee cannot be refunded, even if the underlying order is returned for a refund.

2. Scope of Coverage

Our Shipping Protection is designed to guarantee the successful delivery of your items. It covers the following scenarios:

  • Damage: Items that arrive broken or unusable due to transit handling.

  • Loss: Packages that are officially lost by the carrier or remain "stuck" in transit without an update for more than 15 business days.

  • Theft: Packages marked as "delivered" but stolen from your property (Porch Piracy).

3. Exclusions: Shipment Speed

Please note that Shipping Protection does not cover carrier delays. While we guarantee that your package will arrive, we cannot guarantee when it will arrive. The protection fee does not apply to:

  • Packages that arrive later than the carrier's estimated delivery date.

  • Delays caused by weather, or seasonal carrier volume.

  • "Late" deliveries where the package eventually arrives in good condition.

 

Shipping Protection Policy

1. Non-Refundable Service

The fee for Shipping Protection is a non-refundable service charge.

  • Before Shipping: If you cancel your order before it has been fulfilled and dispatched, the protection fee will be refunded in full.

  • After Shipping: Once your order has left our warehouse, the service is considered "rendered." Because the package is now actively protected during transit, the fee cannot be refunded, even if the underlying order is returned for a refund.

2. Scope of Coverage

Our Shipping Protection is designed to guarantee the successful delivery of your items. It covers the following scenarios:

  • Damage: Items that arrive broken or unusable due to transit handling.

  • Loss: Packages that are officially lost by the carrier or remain "stuck" in transit without an update for more than [X] business days.

  • Theft: Packages marked as "delivered" but stolen from your property (Porch Piracy).

3. Exclusions: Shipment Speed

Please note that Shipping Protection does not cover carrier delays. While we guarantee that your package will arrive, we cannot guarantee when it will arrive. The protection fee does not apply to:

  • Packages that arrive later than the carrier's estimated delivery date.

  • Delays caused by weather, or seasonal carrier volume.

  • "Late" deliveries where the package eventually arrives in good condition.

 

Stolen Package Policy

Reporting a Missing Package

If you believe your package was stolen after a successful delivery, you must notify us within 48 hours. To proceed with a claim, the following steps are required:

  • File a Police Report: Contact your local non-emergency police department to file a report for "theft of mail/property."
  • Provide the Report Number: Send the police report number and the name of the officer/department to info@firstaidcentral.com.

Upon receipt of a valid police report number, we will review the case. Resolutions will be handled on a case-by-case basis and may include:

  • One-Time Replacement: A replacement order may be issued at our discretion. All replacements will be shipped with Signature Required at the customer's expense to ensure safe arrival.
  • Discounted Re-order: If a full replacement is not possible, we may offer a one-time discount code to help cover the cost of a replacement order.
  • No Refunds: Please note that we do not issue monetary refunds for items stolen from a delivery site after a confirmed successful delivery by the carrier.

For more information about shipping, warranty, and other conditions, please review our Terms and Conditions.